Terms & Conditions

Hearts & Ember Co.

Last Updated: October 21, 2026

Welcome to Hearts & Ember Co.! We're so glad you're here.

By accessing our website or making a purchase, you agree to the following Terms & Conditions. Please take a moment to review them before placing an order.

1. About Our Products

Hearts & Ember Co. offers thoughtfully selected apparel, accessories, gifts, and other merchandise.

Many of our products are made to order through trusted production and fulfillment partners.

We do our best to provide accurate product descriptions, photographs, colors, and sizing information. However, slight variations in colors or appearance may occur due to screen settings, materials, or production processes.

2. Orders & Payments

All prices are listed in U.S. dollars unless otherwise indicated.

Full payment is required at checkout before an order is processed.

We reserve the right to decline or cancel an order when reasonably necessary, including cases involving product unavailability, pricing errors, suspected fraud, or incorrect order information.

If we cancel an order that has already been paid for, we will issue an appropriate refund.

3. Pricing & Promotions

Product prices and availability are subject to change without notice.

From time to time, Hearts & Ember Co. may offer special discounts, promotional pricing, or free shipping offers.

Promotions may have specific eligibility requirements, expiration dates, or exclusions.

Applicable discounts and shipping charges will be displayed during checkout.

4. Made-to-Order Products

Many of our products are created specifically for each customer after an order is placed.

Please review all product details, including size, color, design, quantity, and shipping address, before completing your purchase.

Because production may begin shortly after an order is submitted, changes or cancellations cannot always be accommodated.

5. Shipping & Delivery

Shipping charges are displayed at checkout before payment is completed.

Processing, production, and delivery times may vary depending on the product, fulfillment partner, shipping destination, and carrier.

Items purchased together may arrive in separate packages.

Delivery estimates are not guaranteed, and delays may occasionally occur.

For additional information, please review our Shipping & Delivery Policy.

6. Returns, Refunds & Exchanges

Because many of our products are made to order, we generally do not accept returns or exchanges due to changes of mind, incorrect sizing selections, or personal preferences, except where required by law.

If an item arrives damaged, defective, misprinted, or incorrect, please contact us so we can review the issue and provide an appropriate resolution.

For complete information, please review our Return & Refund Policy.

Nothing in these terms limits any rights or remedies available under applicable consumer protection laws.

7. Product Care

Customers are encouraged to follow the care instructions provided with each product.

Hearts & Ember Co. is not responsible for damage resulting from improper care, misuse, or normal wear and tear, except where otherwise required by law.

8. Website Content & Intellectual Property

Unless otherwise indicated, the Hearts & Ember Co. name, original logos, artwork, designs, written content, and other original materials are owned by Hearts & Ember Co. or used with permission.

Our original content may not be copied, reproduced, distributed, or used commercially without prior written permission, except as permitted by law.

Third-party trademarks and other intellectual property remain the property of their respective owners.

9. Website Information

We make reasonable efforts to keep our website accurate and up to date.

Occasionally, product descriptions, prices, availability, or other information may contain errors.

We reserve the right to correct errors and update website information, subject to applicable law.

10. Customer Responsibilities

When placing an order, customers agree to provide accurate billing, contact, and shipping information.

Customers are responsible for reviewing their order details before completing checkout and for contacting us promptly if they notice an error.

11. Privacy & Personal Information

We respect your privacy and are committed to handling personal information responsibly.

Information collected through our website may be used to process orders, provide customer support, communicate regarding purchases, and operate our business.

Please review our separate Privacy Policy for additional details about how information is collected, used, and protected.

12. Third-Party Services

Our website may use third-party providers for payment processing, production, fulfillment, shipping, and other business operations.

These providers may have their own terms and privacy practices.

We remain responsible for our obligations to customers under applicable law.

13. Limitation of Liability

To the extent permitted by applicable law, Hearts & Ember Co. is not responsible for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited.

14. Changes to These Terms

We may update these Terms & Conditions as our business grows or our services change.

Updated terms will be posted on this page with a revised effective date.

Changes will not retroactively remove rights customers already have under applicable law.

15. Contact Us

If you have questions regarding these Terms & Conditions, our products, or your order, please contact us through the contact page on our website.

Thank you for visiting Hearts & Ember Co. and supporting our small business.

Hearts & Ember Co.

Rooted in faith. Inspired by courage. Created with heart.