Shipping & Delivery Policy

Hearts & Ember Co.

Last Updated: October 21, 2026

Thank you for shopping with Hearts & Ember Co.! We are so grateful for your support and want to make your shopping experience as smooth and enjoyable as possible.

Please review the following information regarding how your order is prepared, shipped, and delivered.

Made Just for You

Many of our products are made especially for you once your order is placed.

We work with trusted production and fulfillment partners to create and ship our apparel, accessories, and gifts.

Because each item is made to order, please allow time for production before your order ships.

Processing & Production Times

Production times vary depending on the product and fulfillment partner.

Estimated production and delivery times may be provided during the ordering process. These are estimates and may vary during holidays, busy seasons, or periods of high demand.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on your order and available shipping options.

Any applicable shipping charges will be shown before you complete your purchase.

Free Shipping & Special Promotions

From time to time, Hearts & Ember Co. may offer free shipping or discounted shipping during special promotions, seasonal events, or limited-time offers.

Promotional shipping offers may be subject to specific terms, including minimum purchase amounts, eligible products, shipping destinations, or promotional dates.

Any applicable promotional shipping discounts will be reflected at checkout.

Multiple Shipments

Because we work with different production and fulfillment partners, items purchased together may be shipped separately.

If your order contains multiple items, you may receive more than one package, and delivery dates may vary.

Shipping & Delivery Estimates

Delivery times depend on the shipping destination, selected shipping method, and carrier.

While we do our best to provide accurate estimates, delivery dates are not guaranteed.

Shipping delays caused by weather, carrier disruptions, holidays, customs processing, or other circumstances outside our control may occur.

Shipping Addresses

Please carefully review your shipping address before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible. We will do our best to assist before your order enters production or ships.

Lost, Delayed, or Missing Packages

If your package is delayed, missing, or marked as delivered but cannot be located, please contact us.

We will review the tracking information and assist with investigating the issue with our fulfillment and shipping partners.

Any available replacement, refund, or other resolution will depend on the circumstances and applicable consumer rights.

International Shipping

International shipping may be available for select products and destinations.

International customers may be responsible for applicable customs duties, import taxes, or other fees imposed by their country, unless otherwise stated at checkout.

International shipping availability and applicable charges will be displayed during checkout.

Questions About Your Order?

We are always happy to help!

If you have questions or concerns regarding your order, please contact us through our website.

Thank you for supporting Hearts & Ember Co. Every purchase means so much to our small business, and we appreciate the opportunity to create something special for you.

With gratitude,

Hearts & Ember Co.