Return & Refund Policy

Hearts & Ember Co.

Last updated: October 21, 2026

Thank you for shopping with Hearts & Ember Co.! We are so grateful for your support of our small business.

We take pride in offering thoughtfully selected apparel, accessories, and gifts. Many of our products are made especially for you through trusted production partners.

Please review our policy before placing your order.

All Sales Are Final

Because many of our products are made to order, we generally do not accept returns or exchanges for:

Changes of mind or personal preferences
Incorrect sizes or colors selected at checkout
Accidental orders
Items that no longer meet personal preferences

This does not affect your rights regarding defective, damaged, misrepresented, or incorrect merchandise, or any other rights provided by applicable law.

Damaged, Defective, or Incorrect Items

We want you to be happy with your purchase!

If your item arrives damaged, defective, misprinted, or incorrect, please contact us as soon as possible, preferably within 14 days of delivery.

Please include your order number, a description of the issue, and clear photographs of the product and any damage.

We will review the issue and work with our fulfillment partners to determine the appropriate resolution, which may include a replacement or refund.

Multiple Production & Shipping Partners

Hearts & Ember Co. works with different production and fulfillment partners to bring our collections to life.

As a result, items from the same order may be produced and shipped separately and may arrive on different dates.

Regardless of which partner fulfills your order, please contact Hearts & Ember Co. directly with any concerns.

Order Changes & Cancellations

Please carefully review your order before completing checkout.

Once an order enters production, changes or cancellations may not be possible.

If you notice an error immediately after placing your order, please contact us as soon as possible. We will do our best to help before production begins.

Lost or Missing Packages

If your package has not arrived by its estimated delivery date, please contact us so we can review the tracking information and investigate with the shipping provider.

Lost, missing, or returned packages will be reviewed individually.

Return Shipping

Please do not send items back without contacting us first.

Because our products may ship from different facilities, return addresses and instructions may vary.

If a return is necessary, we will provide instructions.