Privacy Policy

Hearts & Ember Co.

Last Updated: October 21, 2026

At Hearts & Ember Co., your privacy matters to us. We are grateful for the trust you place in our small business and are committed to being transparent about how your personal information is collected, used, and protected.

This Privacy Policy explains how information may be collected, used, shared, and managed when you visit our website, make a purchase, or communicate with us.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Personal Information: Your name, email address, phone number, billing address, and shipping address.

  • Order Information: Products purchased, order history, transaction details, and shipping information.

  • Payment Information: Payments are processed through third-party payment providers. We do not intentionally collect or store complete credit card numbers on our own systems.

  • Website Information: Information such as IP address, browser type, device information, pages visited, and interactions with our website.

  • Communication Information: Information you voluntarily provide when contacting us, submitting a form, or subscribing to updates.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill purchases.

  • Send order confirmations, shipping updates, and customer service communications.

  • Respond to questions, concerns, or requests.

  • Improve our website, products, and shopping experience.

  • Detect and prevent fraudulent or unauthorized activity.

  • Meet applicable legal, tax, and recordkeeping obligations.

  • Send promotional emails or special offers when permitted by law and in accordance with your communication preferences.

We do not use your personal information for purposes that are incompatible with those described in this policy without providing any notice or obtaining consent required by law.

3. Order Processing & Fulfillment Partners

Hearts & Ember Co. works with trusted third-party providers, including Printify and its participating production partners, to produce, package, and ship customer orders.

To fulfill purchases, necessary information, such as your name, shipping address, order details, and contact information, may be shared with these providers.

We share information as reasonably necessary to complete orders and provide customer support.

As our business grows, we may work with additional fulfillment partners.

4. Payments & Security

Payments made through our website are processed by the payment providers connected to our Squarespace store.

These providers handle payment information according to their own security practices and privacy policies.

We use available website and service-provider security measures designed to protect personal information. However, no method of online transmission or storage can be guaranteed to be completely secure.

5. Cookies & Website Analytics

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website traffic, and improve the shopping experience.

Some cookies may be placed by Squarespace or other third-party services integrated with our website.

Depending on your location and our website settings, you may be able to manage certain cookies through our website's cookie controls or your browser settings.

6. Email Communications & Promotions

If you subscribe to our newsletter or otherwise agree to receive promotional communications, we may send updates about new collections, special offers, product launches, and other Hearts & Ember Co. news.

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in those messages.

We may still send necessary transactional communications regarding your orders, even if you unsubscribe from promotional emails.

7. How We Share Information

We may share personal information with service providers who help operate our business, including:

  • Website hosting and e-commerce providers.

  • Payment processors.

  • Production and fulfillment partners.

  • Shipping carriers.

  • Email communication and analytics providers.

  • Professional advisers or authorities when reasonably necessary or legally required.

We do not sell customer contact lists for money.

Certain advertising or analytics practices, if enabled, may be considered a sale or sharing of personal information under applicable privacy laws. Where required, we will provide appropriate notices and choices.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill orders, maintain business records, provide customer support, resolve disputes, and comply with legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Your Privacy Rights

Depending on where you live and which privacy laws apply to our business, you may have rights to request access to, correction of, or deletion of certain personal information.

You may also have rights to opt out of certain data uses or withdraw consent where applicable.

To submit a privacy-related request, please contact us through our website.

We will review and respond to requests in accordance with applicable law.

10. Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without appropriate authorization.

If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.

11. Third-Party Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices or content of websites that we do not operate.

We encourage visitors to review the privacy policies of any third-party websites they choose to visit.

12. International Visitors

If you access our website from outside the United States, your information may be processed or stored in the United States or other countries where our service providers operate.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy as our business, website features, or legal obligations change.

Any updates will be posted on this page with a revised date.

14. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us through the contact page on our website.

Hearts & Ember Co.

Website: www.heartsandemberco.com

Thank you for trusting Hearts & Ember Co. We appreciate your support and are committed to treating your information with care and respect.